Returns Policy

1. The customer is responsible for all return shipment/delivery charges. For product returns that are not a result of a Proudess error, you will need ship the item at your own expense.

All items should be returned to:

Proudess
26a Charnwood Drive, London E18 1PE, UK

2. All returned merchandise must be purchased from Proudess.com and returned within 30 days of date of receipt.

3. To return an item as a result of a Proudess error, please contact by email at proudesss@gmail.com for delivery instructions.

4. The returned package should include a copy of your receipt for the purchase of the returned product.

5. All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.

6. Once the returned merchandise is received a credit will be issued based on the original payment method.